Return & Refund Policy

1. Kiosk and Retail Dispenser Operations

AdBlue dispensed through a BlueDiesel kiosk, pump, or automated dispensing nozzle into a vehicle tank or approved external container is final once the product exits the nozzle. For contamination-control reasons, dispensed product cannot be pumped back, extracted, or returned.

Customers are charged only for the actual volume successfully dispensed. If a payment hold, wallet hold, pre-authorization, or contactless authorization exceeds the final amount dispensed, the unused amount will be automatically released, reversed, or refunded to the original payment source or wallet balance, subject to bank, card-scheme, e-wallet, or payment-terminal processing timelines.

If a transaction fails, dispenses no product, or results in a duplicate or incorrect charge due to a verified system error, contact BlueDiesel within 14 days of the transaction date. Verified billing errors will be corrected using the original payment channel, wallet credit, or another lawful remediation method.

2. Wallet Withdrawals

Wallet balances may be withdrawn or refunded to the phone number or bank account linked to your profile. Processing of withdrawals or refunds may take up to 14 working days, subject to identity verification and anti-fraud checks.

3. B2B Operations

All volume-based fleet, logistics, industrial, and government deliveries are treated as final once delivery is completed and accepted at the delivery site, including by signed delivery order, electronic acknowledgment, or other recorded custody transfer.

Because every batch is supplied as ISO 22241-compliant AdBlue at the point of transfer, BlueDiesel does not accept returns of opened, unsealed, partly used, tampered, or contaminated storage units, including IBC totes and drums, due to chemical purity and contamination risks.

Where required by applicable law, or where BlueDiesel verifies a documented delivery shortfall, wrong product, or contamination attributable to BlueDiesel before the product is used, BlueDiesel may, at its option, replace the product, issue a credit note, or provide another legally appropriate remedy.

4. How to Request a Refund Review

1. Email [email protected] or WhatsApp +60 10-552 8819 within 14 days of the transaction.
2. Include your registered phone number or email, transaction date/time, station or nozzle ID, and receipt if available.
3. BlueDiesel will investigate using station meter logs, payment gateway records, and account activity before issuing a decision.

5. Statutory Rights

This policy does not exclude any rights that cannot be excluded under applicable Malaysian law, including the Consumer Protection Act 1999.