Terms & Conditions of Service

1. Definitions

“App” refers to the MY BlueDiesel mobile application provided for iOS and Android devices.

“Station” refers to BlueDiesel’s physical portable refilling and dispensing kiosks for AdBlue and related products.

“Wallet” refers to the digital stored-value facility within the App used to conduct transactions.

“Service” refers collectively to the App, the Stations, the Wallet system, and any related support or software.

2. User Eligibility and Registration

2.1. By using the Service, you represent and warrant that you are at least 18 years of age and legally capable of entering into binding agreements, and, where applicable to commercial vehicle operations, hold a valid driver’s license.

2.2. You must register an account to use the App. You agree to provide accurate, current, and complete information during registration and keep your account information updated.

2.3. You are entirely responsible for safeguarding your login credentials and must not disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2.4. BlueDiesel may refuse, suspend, limit, or terminate access to the App, kiosk, wallet, or dispensing services where it reasonably suspects fraud, misuse, unlawful conduct, tampering, chargeback abuse, false claims, unauthorized account sharing, excessive refund behavior, attempted system interference, or any act that puts safety, payment integrity, or product purity at risk.

3. Wallet System, Payments, and Authorization

3.1. Wallet Funding: To dispense from a Station, your Wallet must maintain a sufficient balance. You may top-up your Wallet using supported payment methods via the Fiuu payment gateway or other supported cards, e-wallets, or QR payment methods. Wallet top-ups pay for real-world AdBlue refill services and are not digital in-app products.

3.2. Pre-Authorization: Initiating a dispensing session requires a pre-authorization hold on your Wallet balance. You will only be charged for the exact volume of product dispensed based on the Station’s calibrated flow meters.

3.3. Refund of Hold: If the dispensed amount is less than the pre-authorized hold, the unused amount will be automatically released, reversed, or refunded to your Wallet or original payment source, subject to bank, card-scheme, e-wallet, or payment-terminal processing timelines.

3.4. Withdrawals and Refunds: Funds in your Wallet may be withdrawn or refunded back to the phone number or bank account linked to your profile. Processing of withdrawals or refunds may take up to 14 working days. See our Return and Refund Policy for full details.

3.5. BlueDiesel may delay, reverse, reject, or cancel transactions where payment authorization fails, a pricing or system error is detected, an emergency stop is triggered, or abuse-prevention controls require review.

4. Station Usage and Safety Compliance

4.1. You agree to strictly follow all physical instructions, warnings, and guidelines displayed at the Stations or within the App while dispensing.

4.2. Emergency stop buttons are provided at the Stations. You agree to use them only in genuine emergency situations (e.g., leaks, spills, fire, hardware malfunction).

4.3. You agree not to tamper with, modify, damage, bypass, probe, or attempt to defraud the hardware, QR codes, payment terminals, meters, locks, valves, communications devices, or safety systems of any Station.

4.4. You must use a clean, dedicated HDPE or stainless-steel container suitable for AdBlue when filling an external container. AdBlue must never be introduced into a diesel fuel tank. BlueDiesel may refuse or stop dispensing where a container appears unsafe, contaminated, unsuitable, or non-compliant.

4.5. You assume all risk and liability for any spills, environmental damage, misfueling, or vehicle damage caused by your negligence, misuse of the Station, use of an unsuitable container, or failure to follow instructions, except to the extent caused by BlueDiesel’s proven fraud, gross negligence, or wilful misconduct.

5. Acceptable Use and Anti-Abuse Rules

Users must not: (a) tamper with, damage, bypass, probe, or interfere with any kiosk, pump, QR code, payment terminal, meter, lock, valve, communications device, or safety system; (b) use bots, scripts, emulators, rooted devices, reverse engineering tools, or unauthorized automation to access the App or kiosk workflow; (c) create false accounts, share credentials, exploit promotions, repeatedly trigger dispute or refund flows in bad faith, or attempt to manipulate pricing, dispensing, or wallet balances; (d) upload malicious code, scrape data, or attempt unauthorized access to any BlueDiesel system; or (e) use the Service in a way that breaches any applicable law, regulation, or third-party right. BlueDiesel may log device, session, transaction, station, and security-event data for safety, fraud prevention, dispute handling, and legal compliance.

6. Intellectual Property

6.1. The Service and its original content, features, functionality, software architecture, and UI/UX are and will remain the exclusive property of BlueDiesel and its licensors.

6.2. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal or internal business operations. You must not copy, modify, distribute, sell, or lease any part of the Service, nor reverse engineer or attempt to extract the source code of the App, except where permitted by law.

7. Privacy and Data Collection

7.1. Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection of personal data, transaction history, and geolocation data (to locate nearby Stations and prevent fraud).

7.2. Data for Refunds and Verification: To verify and process refunds accurately, including top-ups made using a bank account through Fiuu, we collect and process your full name, phone number, email address, and bank account details. This information is collected strictly for reference and verification purposes to facilitate authorized refunds or withdrawals. It will not be used for any other purpose, unauthorized deductions, or shared with unauthorized third parties, in strict compliance with applicable personal data protection laws.

8. Indemnification

8.1. You agree to defend, indemnify, and hold harmless BlueDiesel, its licensees, and their employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable attorney’s fees) resulting from your improper use of the App, physical damage caused to the Stations, or breach of these Terms.

9. Limitation of Liability

9.1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BLUEDIESEL, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, VEHICLE DAMAGE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (III) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

9.2. BlueDiesel’s total cumulative liability in connection with any specific transaction is limited to the amount paid for the affected transaction, or the minimum remedy required by law, whichever is higher.

9.3. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence where liability cannot lawfully be excluded, wilful misconduct, or any consumer right or statutory guarantee that cannot lawfully be excluded or restricted, including rights under the Consumer Protection Act 1999.

10. Disclaimers

10.1. Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind except as required by law, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2. We do not warrant that (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; or (c) the flow meters or Stations will be free of mechanical issues at all times.

11. Termination

11.1. We may terminate or suspend your account and bar access to the Service immediately, without prior notice, where we reasonably believe you have breached these Terms or engaged in suspicious or fraudulent activity.

11.2. Voluntary Termination and Refunds: If you close your account, any remaining balance in your Wallet will be refunded to the phone number or bank account linked to your profile, typically within 14 working days.

11.3. Upon termination, your right to use the Service will immediately cease. Any remaining Wallet balance shown to derive from fraud may be forfeited to the extent permitted by law.

12. Force Majeure

BlueDiesel is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, power or network outages, acts of government, labor disputes, or supply chain disruptions.

13. Dispute Resolution

13.1. If you have a complaint, please contact us first using the details in Section 16 so we can attempt to resolve it directly.

13.2. These Terms are governed and construed in accordance with the laws of Malaysia, without regard to conflict of law provisions. Any dispute that cannot be resolved directly may be referred to the courts of Malaysia, subject to any mandatory consumer dispute resolution rights available under applicable law.

13.3. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with the Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and BlueDiesel regarding the Service and supersede any prior agreements.

15. Changes to Terms

We may modify or replace these Terms at any time. We will provide reasonable notice of material changes via the App or email, and continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at: